Frequently Asked Questions (FAQ)

Welcome to Furniture Kids Store! We’re here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at [email protected].

Product Questions

1. What types of products do you offer?

We specialize in kids’ furniture, including Kids Bedroom Sets, Kids Beds, Kids Desks, Kids Seating, Kids Table & Chair Sets, and Playroom Essentials. Our products are designed to create a fun, functional, and stylish space for your child.

2. Are your products safe for children?

Absolutely! Safety is our top priority. All our products are made from high-quality, non-toxic materials and meet strict safety standards to ensure your child’s well-being.

3. Do you offer customization options?

Currently, we do not offer customization options. However, our wide range of products ensures that you’ll find something that fits your child’s needs and preferences.

Shipping & Delivery

1. What are your shipping options?

We offer two shipping options:

Standard Shipping: Delivered via DHL or FedEx within 10-15 days after dispatch. Shipping fee is $12.95.
Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after dispatch.

2. How long does it take to process my order?

Orders are typically processed within 1-2 business days. Once processed, your order will be carefully packed and shipped according to your chosen delivery method.

3. Do you ship internationally?

Yes, we ship globally! However, we are unable to deliver to certain remote areas in Asia. If you’re unsure about your location, please contact us for clarification.

Returns & Refunds

1. What is your return policy?

We stand by the quality of our products. If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. Please contact our customer service team at [email protected] to initiate a return.

2. How do I return an item?

To return an item, please contact our customer service team at [email protected]. They will provide you with the necessary instructions and a return shipping label if applicable.

3. When will I receive my refund?

Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during purchase.

Payment & Account

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

2. Can I change my payment method after placing an order?

Unfortunately, once an order is placed, we cannot change the payment method. Please ensure you select the correct payment method before completing your purchase.

3. How do I update my account information?

You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer service team for assistance.

Contact Us

1. How can I contact customer service?

You can reach our customer service team via email at [email protected]. We strive to respond to all inquiries within 24-48 hours.

2. Where is your company located?

Our company is located at 1101 Watson Lane, San Antonio, US 78205. However, we operate online and serve customers globally, except for certain remote areas in Asia.

Thank you for choosing Furniture Kids Store – where quality meets creativity, and every child’s dream room comes to life!

FAQ