Returns & Exchanges Policy

At Furniture Kids Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process. Please review the following information to understand our policy and procedures.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Based on our product categories, the following items are non-returnable:

  • Kids Seating: Due to hygiene reasons, we cannot accept returns on seating items.
  • Playroom Furniture: Customized or assembled playroom furniture cannot be returned.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
  2. Receive Instructions: We will provide you with the return address and any additional instructions.
  3. Ship the Item: Package the item securely and ship it to the provided address. Please include a copy of your order confirmation or packing slip.
  4. Wait for Processing: Once we receive the item, we will inspect it and process your return or exchange within 5 business days.

Refund Process

Refunds will be issued to the original payment method used during the purchase. Please allow the following timeframes for your refund to be processed:

  • Credit Card Payments: 5-7 business days after processing.
  • PayPal Payments: 3-5 business days after processing.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Furniture Kids Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Please specify the reason]

Please provide the return address and any additional instructions.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please contact us at:

Thank you for shopping with Furniture Kids Store. We appreciate your business and are here to ensure your satisfaction!